We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of RJ Handbag and More (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://rjhandbagandmore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful and quality bag! Soon i will attach photos
20 May 2019 03:08
19 May 2019 08:45
Same as the picture. He's beautiful. Fast shipping! Don't hesitate
17 May 2019 03:48
The store was very helpful in responding to all my queries. Also if there is any problem with the customs they are very quick to respond and help you in all manner . Very satisfied with the service
16 May 2019 16:36
Straw Bag-know order but a little embarrassed ve. Coating or other treatment at all is not just seems straw self yo. Plain straw hat little is milled feeling there is data just hay pile will literally dont think. Somewhere in the market cotton straight mens have looks like. Shape is pretty and finish is also neat but season over writing in the matter there.
16 May 2019 02:57
Very good in appearance quality. Thank you. Happy with the purchase
16 May 2019 01:27
As in the photo
16 May 2019 00:00
14 May 2019 20:32
14 May 2019 17:12
Arrived in good time, material a little different from the picture. But I liked required
14 May 2019 13:26
I liked the bag. For the season i think enough. Then most likely have to change the inner cover. Very poor quality fabric (inside). Delivery is fast. In general-i recommend. It looks quite decent.
14 May 2019 06:10
the bag is just like in the picture, realy fast shipping! love it!!!
14 May 2019 03:45
Bag cool: looks quality, fastens with a zipper. The only thing: i thought that it would be more roomy.
13 May 2019 12:49
Handbag is prześliczna, 100% compatible with the description. Shipment expresowa! RECOMMEND! Contact SELLER SUPER!